The problem: Tickets pile up overnight and customers wait days for a first reply.
Our solution: Follow-the-sun pods answer within your SLA around the clock, so queues are clear before your local team logs in.
Customer Experience & BPO
Customer Support
Omnichannel support teams trained on your brand voice and SLAs.
Overview
RXT Global builds dedicated customer support teams that feel like an extension of your own company. Agents are recruited for your industry, trained on your brand voice, and measured against the service levels your customers expect across voice, email, chat and social channels.
What's included
- Dedicated or shared support pod sized to your volume
- Knowledge base build-out and maintenance
- CRM and helpdesk configuration or integration
- Monthly performance and voice-of-customer reporting
Talk to a specialist
Get a tailored proposal for customer support with pricing, timelines and the exact team we would assign to your account.
Request a free consultationWhy RXT
How we deliver Customer Support
Brand-trained agents
Onboarding on your products, tone and escalation rules before day one.
Omnichannel coverage
One team handling phone, email, chat, social and in-app messages.
SLA governance
First response, resolution time and CSAT tracked on live dashboards.
Continuous QA
Weekly call scoring, coaching and calibration sessions with your team.
Challenges we solve
Common customer support pain points — and how we fix them
The problems businesses bring us before starting customer support with RXT Global, and the exact solution we put in place.
The problem: Outsourced agents sound scripted and off-brand, and CSAT drops.
Our solution: Agents are recruited for your industry, trained on your tone and escalation rules, then scored weekly on QA and CSAT with coaching built in.
The problem: Hiring, training and managing support headcount in-house is slow and expensive.
Our solution: You get a managed team live in 7–14 days at a predictable monthly cost, with recruitment, supervision and QA included.
FAQ
Customer Support questions answered
How fast can a support team go live?
Most programs are live within 7–14 days, including recruitment, brand training and system access.
Can you cover nights and weekends?
Yes. Our follow-the-sun model provides genuine 24/7/365 coverage without overtime premiums.
Which helpdesk platforms do you support?
Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud and most custom stacks.
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Let's Build Your Business Together
Tell us about your operations and we'll return a tailored plan with pricing within one business day.
Free consultation, no obligation
Custom staffing and pricing proposal
Dedicated account manager from day one