The problem: High-intent visitors leave because nobody answers chat in time.
Our solution: Live agents cover your traffic hours with sub-minute response targets, capturing questions before the visitor bounces.
Customer Experience & BPO
Live Chat Support
Real-time chat coverage that converts visitors into customers.
Overview
Live chat is both a support channel and a sales channel. Our chat agents answer within seconds, handle multiple concurrent conversations and are trained to spot buying intent and move visitors toward conversion.
What's included
- Chat widget configuration and routing rules
- Greeting, qualification and handoff scripts
- Conversion and CSAT reporting
- 24/7 or business-hours coverage
Talk to a specialist
Get a tailored proposal for live chat support with pricing, timelines and the exact team we would assign to your account.
Request a free consultationWhy RXT
How we deliver Live Chat Support
Seconds to first reply
Staffing models tuned to your traffic curve, not averages.
Sales-aware agents
Trained to qualify, recommend and hand off hot leads.
Concurrent handling
Efficient multi-chat handling that keeps cost per contact low.
Bot + human blend
AI deflection for simple questions, humans for everything else.
Challenges we solve
Common live chat support pain points — and how we fix them
The problems businesses bring us before starting live chat support with RXT Global, and the exact solution we put in place.
The problem: Chatbots frustrate customers and hand off with no context.
Our solution: AI handles the routine, then escalates to a human with full transcript and account context on the same thread.
The problem: Chat is treated as support only and never contributes to revenue.
Our solution: Agents are trained to qualify, recommend and route sales conversations, with conversion tracked per chat.
FAQ
Live Chat Support questions answered
Which chat platforms do you use?
Intercom, Zendesk Chat, Tidio, Drift, LiveChat and custom widgets.
Can chat agents take orders?
Yes, including order placement, upsells and payment link delivery.
Do you offer WhatsApp and social DMs?
Yes, chat teams can cover WhatsApp, Messenger and Instagram inboxes.
Related services
More in Customer Experience & BPO
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Custom staffing and pricing proposal
Dedicated account manager from day one